FAQ
Orders & Returns
- Can I cancel or make any changes to my order?You can change your delivery address, or cancel your order within 60 minutes of placing it. To make changes, open your confirmation email and click the link to your order confirmation page.
Alternatively, you can reach out to us through our Contact Form within 60 minutes of placing your order, and we’ll send you a link to update it.
Please note that after 60 minutes of placing your order,
we’re unable to cancel it or make any changes. Our fulfillment team starts processing orders right away to get them to you as quickly as possible, so please double-check your order details and shipping information!
Products
- What skin type is Tower 28 made for?Tower 28 is designed especially with the needs of sensitive skin in mind, but is good for all! All of our products are allergy + dermatologist-tested, and formulated to be non-comedogenic (aka won’t clog pores), non-irritating, and fragrance-free. We’re the 1st and ONLY beauty brand to ? follow the National Eczema Association’s Ingredient Guidelines, ensuring that our products are safe for even the *most* sensitive skin types.
- There are so many brands on the market these days that promise “clean” products. Are you the real deal?We sure are! Tower 28 Beauty gets its name from a real lifeguard tower (get it?) on the beach in Santa Monica (more on the story here), so clearly safety matters to us big time. All of our products are made with ingredients that won’t harm your skin or health —stuff like formaldehyde, talc, parabens, sulfates, and more. We test all of our products for safety, AND we verify everything with 3rd party organizations like the National Eczema Association. Don’t worry, your skin is safe with us!
- Are Tower 28 Beauty products vegan and cruelty-free?Yes, ALL of our products are made WITHOUT animal byproducts and never tested on animals.
- I want my products to last as long as possible! How should I store them?Sun safety tip! Our products are sensitive to sun exposure. Please make sure to store them in cool, dry places!
FYI, all of our products use safe and effective full-spectrum preservatives to ensure shelf stability and safety. Please refer to product labels and follow period-after-opening guidelines. - Why are Tower 28 products fragrance-free?We love smelling good but fragrances can cause redness, itchy skin, and sometimes hives in those with sensitive skin (not cute). So to err on the safe side, our makeup and skincare are always made without added fragrance or essential oils.
Sustainability
- What are you doing to minimize your environmental impact?One of our company values is kaizen: a Japanese term meaning “change for the better” or “continuous improvement.”
We avoid excess packaging for all products, by omitting mirrors, false bottoms, pans, and paper inserts. We also work with a certified carbon-neutral packaging printer and use FSC-certified paper from sustainably managed forests with low-VOC plant-based inks (instead of petroleum-based inks which have a much harsher impact on the environment).
Our shipping boxes are made from 98%+ recycled paper our padded mailers are cushioned with recycled fibers instead of bubble. - What is PCR plastic packaging?All of our plastic product packaging is made from at least 50% PCR (post-consumer resin, aka recycled plastic!), which helps divert waste from landfills and reduce the end-user responsibility associated with recyclable or compostable materials.